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Service Management innovative solutions for transforming the portfolio of services, investments and resources enable organizations to collaborate with stakeholders and connect across traditional boundaries to ensure value is realized throughout the lifecycle of the services they provide to their organizations.
This helps you:
- Plan and align your portfolio investments and resources to meet business goals
- Build services with greater agility in response to changing business needs
- Run, measure and optimize service performance and reduce support costs
The solutions SolvIT provides, enable you to:
- Automate incident, problem, change and knowledge management
- Automate interactive support, self-service and advanced root cause analysis
- Achieve a higher quality of customer service while lowering costs for your business
